Services
Every IT service your organization needs
Client portal
Already a client? Request service online
Submit requests, track them and talk to our engineers in the Datacharlie client portal. First time? Click Register, confirm the 6-digit code we email you, then sign in. The portal opens in a new tab.
IT that runs itself, because we run it for you
Datacharlie becomes your IT department or works alongside your own team. Full or partial outsourcing for a small home office, a school, a business or an entire LAN/WAN network, handled by experienced engineers. Our remote monitoring and management (RMM) platform watches every device around the clock, wherever your offices are.
- 24/7 remote monitoring of computers, servers and networks
- Automatic security updates and software patching
- Remote endpoint management and automation
- Backup monitoring and disaster recovery planning
- Monthly reports on health, tickets and risks
- Asset tracking and device lifecycle planning
Know your risks before someone else finds them
Are your network, devices and data safe from attack? We run deep vulnerability scans at every level and give you a clear status of every device, then close the gaps. Our cybersecurity training and HIPAA-ready practices help healthcare, finance, government and education teams stay compliant.
- Network security and technical health assessments
- Vulnerability scans of devices, servers and networks
- Endpoint protection, firewalls and secure Wi-Fi
- HIPAA, GRC and policy compliance support
- Cybersecurity awareness training for staff
- Incident response and recovery help
Reliable connections, from one office to many countries
We design, install and manage networks of every size, from a simple peer-to-peer setup to LAN, WAN, MAN and full remote access from anywhere. Internet in much of Africa can be hard to get, so we help you choose the right VSAT, Starlink or other connection for reliable private or public internet.
- Network design, cabling and deployment
- Wireless, WAN, MAN and campus networks
- Starlink and VSAT supply and installation
- Routers, switches, firewalls and VPNs
- Secure remote access for staff anywhere
- Network monitoring and documentation
The right equipment and software, delivered where you are
Whatever IT devices, equipment, software or communication systems you need, Datacharlie sources them, configures them and delivers them to you, wherever you are located. We set up cloud services and licensing so your team can work securely from anywhere.
- Laptops, desktops, servers and network equipment
- Microsoft 365, Google Workspace and cloud email
- Cloud backup and file sharing
- Software licensing and renewals
- Custom-built desktop computers
- Repairs for laptops, desktops, servers and printers
Websites and applications built around how you work
We design websites of every kind, quickly, and keep them online and secure 24/7, 365 days a year, including hosting for clients in Africa. You keep full access to edit your own site. Beyond websites, we design and build web apps, mobile apps, portals and dashboards for governments, NGOs, schools, health services and businesses.
- Business, NGO and personal websites
- Online stores and payment integration
- Mobile apps and web applications
- Secure hosting, backups and maintenance
- Online radio stations and streaming
- Search visibility and analytics
Real engineers, by phone, chat or at your door
Our help desk answers by phone, chat, email and WhatsApp, and we provide on-site and off-site real-time technical support for any type of organization, wherever it is located. If we cannot fix a problem remotely from our operations center, we dispatch a technician, in most cases the same day.
- Help desk by phone, chat, email and WhatsApp
- On-site visits in the USA, Liberia, Ghana, Sierra Leone, Rwanda and Uganda
- Support for desktops, laptops, servers, routers, switches and mobile devices
- Printer, imaging and peripheral support
- Application support for Microsoft and Linux platforms
- Vendor management: we talk tech with your suppliers
Tell your story with professional media
From video production and online radio to transcription, translation and publication design, our media team helps organizations reach their audience. We design magazines, documentaries, posters, logos, ads and social media pages, and we can help you set up radio and TV operations.
- Video production and documentaries
- Magazine, poster and logo design
- Transcription and translation
- Social media design and setup
- Online radio and TV setup
- Event coverage and live streaming
Expert advice and practical skills for your team
Planning your IT development or a major project? Our consultants give you expert insight into what you need. We run state-of-the-art IT training for teams, businesses, organizations and events, on-site or online, at a reasonable rate, including cybersecurity and GRC programs led by our CEO.
- IT strategy, planning and needs assessments
- Project consulting and systems integration
- Business process redesign and ICT research
- Computer, network and software training
- Cybersecurity and GRC training programs
- Workshops and seminars for management teams
Pricing
A fair rate that fits your budget
We do not charge per call, and we do not charge for time on site. We sit with you, assess your needs and agree one flat monthly rate that benefits both of us, with discounts based on the type and size of your organization.
- Ten days of free support so you can measure our service
- No hidden charges, caveats or disclaimers
- Payment by direct deposit, bank or wire transfer, Cash App or PayPal
How much does managed IT cost?
It depends on the number of computers and devices and the level of support you need. Tell us about your setup and we will propose one flat monthly rate. Ask for a quotation at no cost.
Which payment methods do you accept?
Direct deposit, bank and wire transfers, Cash App and PayPal. We send a clear invoice for every payment.
Is there a discount for non-profits, schools or long contracts?
Yes. We offer discounts on any plan or service based on the type of organization and the level of service. Just ask.
Can I cancel my plan?
Yes. Our plans are designed to keep you because you are happy, not because you are locked in. Talk to us and we will help with a smooth handover.
Do you work outside the six countries?
Yes. Our remote monitoring and help desk work anywhere in the world, and we arrange on-site help through trusted local partners.
Ready when you are