Datacharlie Global MSP

Innovate Through Motivation

Global IT support that never sleeps

Managed IT, cybersecurity and 24/7 remote monitoring for businesses, schools, NGOs and governments in the USA, Liberia, Ghana, Sierra Leone, Rwanda and Uganda. HIPAA-ready practices. Trusted since 2011.

  • 24/7 monitoring
  • 6 countries
  • 25+ client organizations

Call or WhatsApp +1 407 552 9565 Call +1 202 681 8399

Trusted by organizations across the USA and West Africa

  • clearlogojpg
  • Picture2
  • logo1
  • logo-short1
  • logo
  • PHOTO-2020-03-01-19-15-39
  • logo2
  • IMG-20210710-WA0016-removebg-preview
  • logo-removebg-preview
  • transcoclsg
  • final logo
  • Capture
  • logoagain
  • logodone1-removebg-preview
  • logonew

What we do

Every IT service your organization needs, from one accountable team

One trusted partner for support, security, connectivity and growth, delivered on-site in West and East Africa and remotely anywhere in the world.

Managed IT & RMM

We become your IT department: 24/7 monitoring, patching, help desk and on-site engineers.

Cybersecurity & scans

Security assessments, vulnerability scans, protection, compliance and staff training.

Networks, VSAT & Starlink

LAN, WAN and wireless design, firewalls, and reliable internet anywhere in Africa.

Cloud, hardware & software

Microsoft 365, cloud backup, and the devices and licences your team needs, delivered.

Web & app development

Websites, online stores, mobile apps and portals, hosted, secured and always online.

Help desk & on-site support

Real engineers by phone, chat, email and WhatsApp, plus visits when you need hands on.

Digital & media

Video production, online radio, transcription, translation and publication design.

Training & consulting

IT strategy, project consulting and practical training on-site or online.

Remote monitoring & management

We watch your systems 24/7, wherever they are

Our RMM platform keeps an eye on every computer, server and network you own, in the USA or abroad. Problems are spotted and fixed early, usually before your staff notice. Through our enterprise-class monitoring we repair most issues remotely, and when we cannot, we dispatch a technician.

  • Around-the-clock monitoring and instant alerts
  • Automatic security updates and patching
  • Remote fixes by certified engineers
  • Monthly reports on everything we did

How we work

From your first call to always-on support

01

Assess

A free review of your systems, risks and goals.

02

Secure

We close the security gaps and fix what is broken.

03

Monitor

Our RMM watches everything, day and night.

04

Support

Real engineers on call by phone, chat or on-site.

Charles W. Howard, Founder and CEO of Datacharlie MSP

Charles W. Howard
Founder & CEO, Senior Cybersecurity IT Engineer

Why Datacharlie

Reliable IT from people who pick up the phone

Since 2011 we have looked after the computers, networks and data of organizations in the USA and across Africa. Our engineers have served with the United Nations, Microsoft, Dell, the U.S. federal government and foreign missions, and they bring that standard to every client, large or small.

  • One team for support, security, networks and cloud
  • Engineers and partners in Liberia, Ghana, Sierra Leone, Rwanda and Uganda
  • One flat, fair monthly rate agreed with you, with no charge per call
  • Ten days of free support so you can measure our service first
Serving clients since
2011
Countries with local teams
6
Client organizations
25+
Monitoring and support
24/7

Free assessment

Is your network hiding a serious problem?

Nine out of ten computer networks have potentially serious IT problems sitting undetected. We will meet your team and run a no-obligation security and technical health assessment of your network to find the vulnerabilities that could interrupt your business.

  • No software is installed, so no one needs to know, including your current IT provider
  • No agents or probes left on your network for days or weeks
  • An average mid-sized network is scanned in about 30 minutes

Where we work

Local teams in six countries, support everywhere

Our remote monitoring covers clients in any country, and trusted local partners provide on-site help wherever you are.

United States

Headquarters, remote monitoring and support for clients worldwide.

Liberia

On-site engineers in Monrovia for support, networks and Starlink.

Ghana

IT support, web and security services for businesses in Accra.

Sierra Leone

Local partners in Freetown for installation and support.

Rwanda

Managed IT, networks and security for organizations in Kigali.

Uganda

IT support, connectivity and cybersecurity for teams in Kampala.

Community

Leading the cybersecurity conversation in Liberia

In August 2024 Datacharlie MSP brought government, business and education leaders together for the First-Ever Cybersecurity Conference in Liberia, held at the Rhotel Innovation Center. We train teams, raise awareness and help organizations protect the data their communities depend on.

Cybersecurity Conference in Liberia, August 2024Participants at the Cybersecurity Conference in Liberia

Talk to an engineer today

Tell us what you need. We reply within one business day.

For urgent problems, call or message us on WhatsApp. Our engineers answer around the clock.